Please take the time to read and understand the conditions of booking a retreat or workshop with Heartwood Events.

Payments

All retreat prices are quoted and payable in Canadian Dollars.
Heartwood Events is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.

Cancellations By Participant

If you as a participator has to cancel a retreat or workshop attendance for any reason, including but not limited to bad weather, natural disasters, acts of terrorism, flight delays or cancellations, illness, health conditions, medical or personal or family or work emergencies or change of mind, the policy is as follows:

• Any identified non-refundable deposits will not be returned.

• If you cancel more than 60 days in advance of a retreat/workshop start date, a full refund, minus administration fees, and any non-refundable deposit will be given.

• If you cancel within 45 days of the retreat/workshop start date, a 50% refund minus non-refundable deposit and administration fees will be given.

• If you cancel with 25 days or less of the retreat/workshop start date, no refund will be given.

If the participant has to leave prior to its conclusion, refunds will not be made for the unused portion of the retreat, workshop or trip. No refunds will be made for any excursion, meal, class, activity, workshop, or other activity that the participant misses or decides not to participate in for any reason.

Cancellation By Heartwood Events

Heartwood Events reserves, in its absolute discretion, the right to cancel any retreat or workshop due to any material change in any government travel warning or advisory. In this event, we will do all we can to transfer any payments you may have made to a future retreat or workshop with Heartwood Events

Passport And Visa

You must carry a valid passport and have obtained all the appropriate visas, permits and certificates for the countries in which you will visit during your retreat/workshop. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. Heartwood Events is not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Airfare

All Heartwood Events retreats or workshops do not include national or international airfare. We strongly recommend you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.

Travel Insurance

Travel insurance is recommended for all travellers, and if purchased, should be taken out at the time of booking. Your travel insurance should provide coverage against personal accident, death, medical expenses, and emergency repatriation with all recommended minimum coverage of $200,000 USD. We strongly recommend it cover cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay, or illness preventing your trip or inconvenience.

Right To Refuse Service

Heartwood Events and any retreat/workshop organizers reserve the right to accept, decline, or retain any person as a participant at the Retreat or workshop at any time without liability and without any obligation to pay a refund or any other amount whatsoever. The Retreat/Workshop Organizers take no responsibility or liability for any participant who leaves the Retreat/Workshop prior to its conclusion, or for any activity undertaken by any participant that is not included on the Schedule of Events or itinerary.

Cancellation Due To Retreat/Workshop Booking Numbers

Heartwood Events reserves the right to cancel any retreat/workshop prior to departure in the event that there are too few people booked, in which case you will be given a full refund of any and all payments made. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa and passport fees and expenses, flights, flight cancellation and reservation fees, and vaccination costs). Heartwood Events recommends that you purchase travel insurance for international events.

Changes

Heartwood Events reserves the right to make changes to any aspect of the retreat or workshop if, at the absolute discretion of Heartwood Events, it is necessary to do so due to conditions that may be hazardous or dangerous or due to any other adverse or threatening conditions such as weather, political, military, terrorist or otherwise or for any other reason considered necessary by Heartwood Events.

Force Majeure

If Heartwood Events are prevented from performing any of their obligations under this Agreement by acts of God, strikes, trade disputes, fire, weather, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside Heartwood Events reasonable control, Heartwood Events will be under no liability whatsoever to you and may either cancel or postpone the retreat/workshop.